This Privacy Policy outlines MailCastle’s practices regarding the collection, use, and disclosure of information when users engage with our services. We take your privacy seriously and have made every effort to ensure this policy is straightforward and easy to understand. This policy applies to all information collected through our website, application, email exchanges, text messages, and other electronic communications between you and MailCastle. It also covers data collected through the use of MailCastle’s services or third-party platforms linked to this Privacy Policy.
When you register for an account on MailCastle, we collect personal information such as your name and email address. If you use our premium services, a third-party payment processor collects your payment information, including your credit card number, billing address, billing email, and the name on your card. We do not store your payment information.
As you interact with our services, we may use cookies and similar technologies to gather and store information about your preferences. This helps us improve your user experience. Please note that most web browsers allow you to block or delete cookies, which may affect how our services function. We use Google Analytics to track cookie-related information on our behalf, and it is important to note that cookies do not contain personal data.
We collect personal information only when you voluntarily provide it to us. This happens when you register on our website, use specific service features, or pay for premium services. Additionally, we collect usage data through cookies to remember your preferences and optimize the user experience for you and others.
We only use your information to contact you in response to your inquiries, manage your access to our services, provide information on accessing features or updates, and fulfill your requests. Your account information is kept separate from the product-related aspects of our service, and we will not use your information for any purpose other than managing your account and the services we offer.
The security of your information is paramount to us. We implement advanced technical and managerial safeguards to protect your data. Sensitive information entered into our system is encrypted using industry-standard protocols. All financial transactions are processed through secure gateways and are not stored or processed on our servers. While we strive to protect your information, the security of your personal or work device is your responsibility. Consequently, we cannot guarantee complete security for information transmitted to us. Any transmission is at your own risk, and we are not liable for any circumvention of privacy and security measures on our website.
You may encounter links to third-party services on our website. MailCastle is not responsible for your interactions with these third-party sites. We advise you to review their Terms of Use and Privacy Policy before providing any personal information.
We do not sell, trade, or transfer your personal information to any third parties for marketing or other purposes without your explicit consent. However, we reserve the right to release your information when necessary to comply with legal obligations, enforce our site policies, or protect the rights, property, and safety of our users.
Our services are not intended for individuals under the age of 15. We strongly discourage anyone under 15 from providing personal information through our website or channels. If you believe we may have collected information from an underage individual, please contact us so we can take appropriate action to ensure that the information is not misused.
MailCastle is compliant with the CAN-SPAM Act. We collect your email address to process orders, provide updates on our services, and manage communications related to any disputes. We may also send you promotional offers and service-related information.
If you are a resident of the EEA or Switzerland, you are entitled to specific rights under the GDPR. Please note that we may require documentation to confirm your identity and nationality. For more details, please refer to our GDPR compliance notice.
We are committed to resolving any issues related to our services or information collection. Please address any disputes directly to our postal address or email provided on this website. We promise to investigate and resolve your complaints within the scope of this policy. If a dispute cannot be resolved by MailCastle alone, we agree to participate in dispute resolution as required by US and EU data protection laws.
We reserve the right to amend this Privacy Policy to reflect changes in global standards. We will update this page whenever there is a significant change to our policy.
For clarification on any matters not covered in this agreement, please reach out to us. Your email correspondence will serve as a valid legal record in case of any dispute. For more information on our Terms of Use or specific questions, please contact us.
MailCastle is a premier email marketing and automation platform designed to empower businesses with efficient, effective, and ethical communication tools. Our mission is to help you build meaningful connections with your audience through innovative email campaigns that drive results.
